At Your Scent, we aim to provide as much pre purchase information, that buying blind shouldnt be a huge risk.
In terms of returns and refunds, we are unable to refund any items that have been opened and the outer sealed plastic wrapping.
In the UK, consumer rights for online purchases (distance sales) are governed primarily by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (which implement the EU distance selling rules, retained post-Brexit).
For a change-of-mind return (i.e., the fragrance simply doesn't suit the buyer, rather than being faulty, not as described, or unsatisfactory quality under the Consumer Rights Act 2015), the customer has a 14-day cooling-off period starting from the day they receive the goods.
They must inform the seller within those 14 days that they wish to cancel, and then have a further 14 days to return the item.
Key points regarding opened and used fragrances:
Perfumes and fragrances fall under the category of sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery (as per Regulation 28 of the Consumer Contracts Regulations).
If the product has been opened (e.g., the seal broken) or used (sprayed/tested beyond what's strictly necessary to inspect it), the seller can legally refuse a full refund or reject the return entirely for change-of-mind reasons.
That covers our return and refund policy.
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